Families as Managers of Care and Services


Marilyn Lash, M.S.W.

The family also is the case manager for the person with a TBI. As professionals and programs change over time, families find that they are responsible for managing the care and services of the survivor of a brain injury. By adapting the case management skills used by professionals, this tip card shows families 6 steps for how to communicate effectively, negotiate for services and become effective managers and advocates to address the needs of the survivor.

Acting as case manager of TBI services, the family has new challenges. Six basic skills used by professional case managers are adapted for families who are coordinating brain injury services. Shows how families can be involved and more effective in assessment, information gathering, This tip card shows how to use skills of assessment, information gathering, referral, service coordination, advocacy and evaluation for a brain injury service plan It helps prepare families to communicate effectively as managers of care and services for brain injury survivors at home and in the community.

Pages 8
Year Second edition, 2011